Frequently Asked Questions
How long can I expect postage to take?
All orders are dispatched within 24 hours of purchase and sent via Australia Post. Every care is taken to ensure your order arrives in perfect condition. If you have any concerns upon receiving your products, please contact us and we will assist you promptly.
How do I pay for my order?
Door of Youth Skincare processes online orders securely via PayPal, a trusted online payment gateway. PayPal provides a quick, easy, and safe checkout experience. Your payment details are handled confidentially by PayPal and are never shared with us.
What if I change my mind? What is your return policy?
If you change your mind and decide not to use the products you have purchased, unopened products may be returned for a refund under the following conditions:
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Products must be unopened and in their original condition.
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Returns must be received within 7 days of the original delivery date.
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Proof of purchase or order details must be included with the return.
Returned items should be sent to:
Door of Youth Head Office
P.O. Box 38
Glen Aplin QLD 4381
Refunds will be processed using the original payment method once the returned products are received and assessed. Please note that refunds cannot be issued to expired credit cards.
Failure to meet the above conditions may result in the return or refund being declined.